6/28) I had trouble getting an appointment short notice (I strained my back this morning). I called TLC and made an appointment but was about 20 min late (I called to move my appt back and she said that was fine). It was difficult to get ready and even to drive. Anyway, my prepaid hour turned into 30 min with 10 min of that being her not even in the room...just put 2 stones on my back and left. She returned about 10 min later and cleaned the oil from my back. I told her that I'd paid for an hour and she (incorrectly) said she had massaged me for 45 min. ??? I told her NICELY I'd never been back and she replied "Awwwww". 2 stars because part of the actual massage was decent. Never again.